سياسة الاسترداد

Returns and refunds

You may request a change-of-mind return within 7 days of delivery. The product must be unused and in its original packaging. The customer pays return delivery for change-of-mind returns.

To arrange a return, email layrconcept@gmail.com or message Customer Service on WhatsApp at +971 50 264 4995 with your name and order details. Please contact us before sending the item so we can provide return instructions.

After receiving and inspecting the returned item, we will confirm the refund of the product amount for eligible returns and arrange it through the original payment method where available. Bank or payment-provider processing time may apply.

If an item is faulty, damaged on arrival, incorrect or not as described, contact us with details and, where possible, photographs. These cases are handled separately from change-of-mind returns. The 7-day window, unused/original-packaging conditions and customer-paid return delivery do not restrict your rights or remedies under applicable UAE consumer protection law.